Woodstock Area Job Bank

Leddy Group is seeking Front Desk Associates for 1st shift in Lebanon, NH.

This is a great opportunity to get your foot in the door with a stable company. Room for learning and growth within the company. This position offers a flexible schedule and great team environment!

Responsibilities of the Front Desk Associate include:

Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment and transportation reservations, as needed.
Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
Maintains front desk area in a clean and orderly fashion.
Possesses and maintains thorough knowledge of hotel and area’s attractions.
Completes all necessary paperwork; maintains files and records.
Performs clerical duties as required including but not limited to filing, photocopying, faxing and mailing.
Review communications log at the beginning of the shift.
Know and follow the hotel’s emergency procedures in the event of an actual emergency.
Be alert for any potential security problems and report them immediately to the manager on duty.
Be diligent in reporting any potential workplace hazards.
Performs other related duties as assigned by management.
Qualifications for the Front Desk Associate Include:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
This is a full time, long-term position. The position offers 1st shift and the chance to be a part of a great team!

To apply for this position, please email your resume to lebanon@leddygroup.com, call 603-727-0102 or apply online at www.leddygroup.com.

Leddy Group

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